FAQ
Frequently Asked Questions (FAQ)
General Questions
1. What is a fine art print?
A fine art print is a high-quality reproduction of an original artwork, created using advanced printing techniques to ensure excellent color accuracy, detail, and longevity.
2. How are your fine art prints made?
Our fine art prints are made using archival-quality inks and premium paper. This ensures vibrant colors, sharp details, and long-lasting durability.
3. What sizes are available for your prints?
We offer a variety of sizes to fit your space and preference. Each product page lists the available sizes, ranging from small to large formats.
4. Can I customize the size of a print?
Yes, custom sizes are available for many of our prints. Please contact our customer service team for more information on custom sizing options.
5. Do your prints come with frames?
We offer both framed and unframed prints. You can choose your preferred option on each product page. Our frames are made from high-quality wood and gallery glass to complement your artwork.
Ordering and Shipping
6. How do I place an order?
To place an order, simply browse our collection, select the print you like, choose your preferred size and framing option, and add it to your cart. Follow the checkout process to complete your purchase.
7. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods as indicated at checkout.
8. How long will it take to receive my order?
Processing times vary based on the product and customization options. Generally, it takes 3-11 business days to ship your order depending on your location. Estimated delivery times will be provided at checkout.
9. Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery times will vary based on the destination and will be calculated at checkout.
10. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package online.
Returns and Exchanges
11. What is your return policy?
We offer a 14-day return policy for our prints. If you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order to arrange a return or exchange.
12. What should I do if my print arrives damaged?
If your print arrives damaged, please contact our customer service team immediately with photos of the damage and your order details. We will arrange for a replacement or refund as soon as possible.
Customization and Personalization
13. Can I request a custom artwork or print?
Yes, we offer custom artwork and prints. Please contact our customer service team to schedule a meeting with Camila Avelar so she can create your art according to your purpose.
14. Do you offer gift wrapping or personalized messages?
No, we don't offer gift wrapping or personalized messages.
Technical Questions
15. What type of paper or canvas do you use for your prints?
We use museum-grade baryta paper in our prints. The specific type of paper or canvas used is detailed on each product page.
16. How should I care for my fine art print?
To keep your print in pristine condition, avoid direct sunlight, excessive humidity, and extreme temperatures. Clean the surface with a soft, dry cloth and handle it with care.
17. Can I see a sample before purchasing?
We offer digital previews and, in some cases, physical samples. Please contact our customer service team for more details on sample availability.
Contact and Support
18. How can I contact customer service?
You can reach our customer service team via email at avelarcamilaart@gmail.com, by phone at +1 519 239 3444 , or through our contact form on the website. We will get back as soon as possible.
19. Do you offer bulk or corporate orders?
Yes, we offer special pricing for bulk and corporate orders. Please contact us on avelarcamilaart@gmail.com for more information.